01 / The context
The case, all in one place.
The recorded vehicle, reason for diagnosis and fault codes accompany the diagnostic summary.
Feature · Customer PDF report
Your diagnostic,a clear reportto share with your customer.
Make diagnostic hypotheses easier to read. Download a summary to print, send to your customer or keep with your workshop records.
Hypotheses remain hypotheses. The technician stays in control.
- Print or archive
- No new AI generation for export
- Caveats retained
A document to support your explanation
Diagnosis happens in the workshop. So does trust.
Take the time to explain the hypotheses to your customer, with a clear document in hand.
The report brings together possible causes, recommended checks and what still needs to be confirmed.
02 / The hypotheses
Possible causes to check.
Possible causes keep their caveats, including any conditional hypotheses.
03 / The next steps
Checks, with their limits.
Recommended checks, precautions and warnings remain visible in the document.
Within your diagnostic
Read.Download.Share.
A document ready to read, with no extra form to complete or text to rewrite.
Exporting the report uses no analysis credits and does not close your diagnostic.
Open ‘Customer report’
In an eligible diagnostic, open ‘Diagnostic actions’, then ‘Customer report’.
Read the summary
Review the summary, possible causes and suggested checks before downloading the document.
Download the PDF
Print it or send the file to your customer yourself. You can also keep it with your workshop records.
Before downloading
Clear expectations, from the start.
The report explains an available diagnostic. It does not replace checks on the vehicle or your technical judgement.
Can every diagnostic be exported?
No. The report requires a current, validated and compatible diagnostic result. Some older cases are not eligible in their current state. The application shows whether a report is available.
Can I edit the text or add my logo?
The report template is read-only. It has no custom conclusion, photos or personalised logo. The content retains the diagnostic’s caveats.
Does the PDF prove that the fault has been repaired?
No. Causes remain hypotheses and suggested checks are not presented as completed. Confirming the fault and the repair remains the professional’s responsibility.
What happens if the diagnostic changes?
An existing copy keeps its dated content. It is not rewritten when the diagnostic changes. Review the current result before creating a new report.
A case that is easier to explain.
Find the customer report in your diagnostic’s actions.